Please read this policy before placing your order Updated as of 8-5-10.
SkinCareNatural.com Return Policy
Thank you for shopping online at SkinCareNatural.com. We strive for 100% customer satisfaction on each order. Please read the following return policy before placing your order:
Every one of our products comes equipped with a 21-day money back guarantee.
Returns will be accepted and refunds given up to 21 days after receipt of your purchase. No returns will be accepted after 21 days.
Specific Return Policy on Product Lines
- Elain Cosmetics
- Alternative Plus by Sea of Spa
- Black Pearl by Sea of Spa
- Dr. Kadir Organic Skin Care
- France Laure Skin Care Line
- Aqua Laure Body Care
- Klapp Skin Care Line
(FOR ABOVE 7 PRODUCT LINES ONLY) If you are not satisfied with the product you have ordered for any reason you may return it within 21 days after receipt of purchase following the steps outlined below. Any returned product listed above must be accompanied by the original packaging and any printed material originally included with the package. Missing materials could affect the total of refund given.
- Lab Series
- L'occtaine
- Pola
- Shiseido
- Clarins
- Crabtree & Evelyn
- Dermalogica
- DHC
(FOR ABOVE 8 PRODUCTS LINES ONLY) If you are not satisfied with the product you have ordered prior you may return it within 21 days after receipt of purchase following the steps outlined below. ANY RETURNED PRODUCT LISTED ABOVE MUST BE IN ITS ORIGINAL PACKAGING UNUSED AND UNOPENED WITH ANY PRINTED MATERIAL ORIGINALLY INCLUDED WITH THE ORIGINALLY SHIPPED PACKAGE. Missing materials could affect the total of refund given.
Shipping Errors:
In the event of a SkinCareNatural.com shipping error, please email the details of the shipment, including the order number and explanation of error, to info@skincarenatural.com. SkinCareNatural.com will assume responsibility for return shipping and/or re-shipping costs. Should the customer wish to keep a wrongly shipped item, the customer's credit card will be charged/credited for the difference in price. If the customer chooses not to notify dealer about a mis-shipped item of greater value, the customer's credit card will automatically be charged for the difference in price after 21 days of shipment's receipt.
Return Procedure:
- To initiate the return of your merchandise, contact us at info@skincarenatural.com. Include the original order number, item to be returned, and reason for return. Upon processing the return, a return authorization number (RA#) will be issued to you. You will need the RA# along with a copy of your receipt and all original packaging including the original box, printed material, and accessories to be eligible for the return terms listed above.
- Clients are responsible for shipping costs on any returned items, unless return is the result of a dealer shipping error.
- All orders returned to SkinCareNatural.com require a signature upon delivery verifying our receipt of the package.
- Refunds will be credited to the credit card used for purchase, less the cost of shipping. Refunds may take up to 14 days to process.
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